What is a client? A client is someone one or a living creature that you are providing a service to. For those in the beauty business it can get a little difficult to please everyone who steps through the door. In my experience I came to accept you can't please everyone. Sometimes, clients may have higher expectations or they think you can perform miracles. It can be dissatisfying when a client complains that your space isn't to their preference ,or the music your playing isn't the right tune or the service wasn't long enough etc.
The relationship between client and specialist is very important. Sometimes clients are not aware of what the service includes or what it is related to it. In my experience a client rather wright a bad review, instead of addressing their issue before they leave. I have had clients who didn't show any signs that they were displeased, but then I find out in reviews. This element was always confusing to me. Why would a client seen happy, even give a generous tip if they were not happy? If a client could speak up, the specialist can accommodate and give a free upgrade or service of some sort.
For big established companies to independently owned, I'm sure we have encountered this experience. The service time wasn't long enough or didn't do a good job, this can really make the specialist feel unworthy. Being in this business for years I have experienced many unworthy clients. Clients should also have a respect for the specialist. Specialist are pressured to be perfect. People are people, regardless what your job tittle is, there should always be understanding and respect. I have had clients of all ages ranging from teen to elderly. I came to conclusion its not the age that make a client rude or distasteful but their personality, that everything is revolved around them. Clients is what makes a business going, but without specialist there is no place for them to go.... Where ever I go, if its to the dinner with my family, at the the store I always follow the golden rule " treat others on how you want to be treated." This is something we heard of or learned usually at a very young age.
When people build loyal clientele base, it is mainly because they like you in particular. If someone does not return it can be for many reasons; they are not loyal, didn't have a good experience or didn't like you as a person. I have learned you can't take the rejection personal.
I have found out with my years of experience that you can not please everyone. The expectation one has might not be realistic. Some clients see a specialist as miracle workers or have magic powers. Yes Skin Care Specialist can help to reduce, minimize and educate to help clients ,but nothing is 100%.
Lets all follow the golden rule and treat people with kindness regardless of title. This world is too small to create negative spaces between us. This blog is dedicated to all Specialist in the beauty industry who feel unworthy or stress form clients. I have seen this struggle over and over and it needs to be addressed.
Written by Linda Esthetician