**Lash Extensions Policies**

  • Lash Extensions are temporary.
  • Longevity of Lash Extensions are not Guaranteed at Facial Entity.
  • There is no refund for Lash Extensions, after the service has been completed. Lash Extensions itself is very expensive and takes 1.5-2 hrs  to do the application. If your extensions are lasting less than a week, it may not be right for you. The client is either not taking quality care of them, using oil skincare/makeup products, sleeping on them, or getting them wet. Some people have oily skin on the lids, this can also contribute to longevity.
  • It is recommended to wipe the eyelids daily, regardless if makeup was applied around the eyes, this will keep the eye area clean and sanitary and reduce dirt build up. 
  • Average Longevity is about 2-3 weeks. This is only an average. Some clients need a fill around 1-2 week intervals. If a client is strict with care it may last up to 4 weeks.
  • Lash Extensions Longevity is random, and depends on the clients natural lash growth cycle, how well it is taken care of , and weather can also contribute to how long it may last.
  • Fills are clients responsibility not your lash stylist. Schedule in Advance! FacialEntity is booked out about 1 week or more depending on the seasons, further out for Saturdays, For Lash Extension Service in particular, and it is the most requested.
  • IF more than 40% of lash extensions are detached or grown out it will be considered a Full set again, and client will pay a Full Set price to redo them. 
  • Facial Entity Specialist has performed over 500 clients with Lash Extensions application. Majority of the clients are very happy with overall look and longevity. In rare occasions, it may last less than a week for some clients. This is not only at Facial Entity but other Lash places as well may experience the same  with their clients. This does not mean the quality of the glue. Everyone is different and how well it is taken care of in the first 48 hrs is critical. If a client has thin or short, oily lids, fast growth cycle, sleeps on the side or face, gets them too wet, too much eye makeup, rubbing the eyes, travels alot, wear glasses, touches them, brush them too often, this is to name a few examples. Once a client leaves, it is the clients responsibility to take care of them properly. If they do not last at least a week please contact FacialEntity specialist and we can have another consul and see what we can do to fix or help with longevity. This is a $45 charge of another consul+ fill if needed. (This is a courtesy fee) A lot of other places will charge a full set price regardless of how long it lasted for a client. 
  • Fills are only fixing lash extensions not replacing all of them. 
  • Get adequate fills on time and schedule in advance!!! Please do not call to schedule at the last minute, most likely the schedule will be booked out about a week sometimes even further, if you need a full set again it will be charged.
  • Once the client leaves, the client will be explained how to take of them, policies and how to schedule.