Please read prior to appointment!

24 hr cancellation required

Cancellation/Reschedule Policy

  • 24 hour cancellation is required.

  • Last minute emergency or illness a notification is still required please do so by text or call and please leave a message to avoid a fee.

  • Fee of $25-35 will be applied for no show clients, and late arrival of 15 minutes, no exceptions.

  • Required to arrive 12-15 mins early for new clients only. For existing clients please be on time or early.

  • Getting lost is not an excuse. Be early, leave early! expect traffic or delay.

  • Bring your voucher. Can not share a voucher with anyone.

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Please respect personal time, no text or call after 3:00 (Unless its a concern/question) Reschedule request will also be returned during open hours, but notify at anytime!

 

  • ***Understand since it is ran by one person if she is ill or has a family emergency, Facial Entity will be closed, and resume. All schedule clients will be notified asap and there will be a notification for any future appointments scheduled.

Please review the policy below.

Facial Entity is located at 4626 E FT Lowell Rd suite F in the Synergy Plaza inside AZ Massage Company

Gratuity

  • Tips is not mandatory, but appreciated. Remember gratuity is not added on to the service amount, tip is based on full service amount not discounted amount.

    Prices Policy

  • Remember we are always growing and expanding our services to bring you the latest trends and services. We will make every effort to keep our website and spa menu updated, please note prices services are subjected to change at anytime.

  • Please note some services may vary in a different price depending on special discounts or promotions advertised.

Monetary Policy

  • Facial Entity accepts Cash, Debit Cards and Credit Cards, and Gift Certificates.

  • Please remember gift certificates are non-redeemable or refundable if reported lost or stolen.

*Refund Policy

  • If a service voucher or Gift Certificate is about to expire, if the wait time to schedule appointment if past your expiration date, there will be no refunds or exchanges available. If this is a Groupon Voucher you will need to contact them directly and they are responsible for refunds/credit and extensions on Groupon Vouchers. Once the service is used or expired Groupon is responsible if they are willing to refund, or give credit back. Any services purchased through Groupon is a " Groupon Customer" not Facial Entity. Facial Entity can only refund or credit back if its purchased directly from Facial Entity. **A client has good amount of time to schedule an appointment far before a service voucher is about to expire (120 days from purchase) schedule in advance!! Don't wait the month or week of the voucher expiration. Availability is limited and gets booked out fast.

  • All service sales and gift certificates are final, once used, no refund will be given.

  • Lash Extensions sales are final. No refunds or credit will be given., regardless how long the extensions may last a client since Facial Entity does not guarantee longevity of extensions. The client is paying for the service time and application of the extensions, to be adhered on ,not the longevity of the lash extensions. IF you have any questions feel free to call & text.

Special Condition Policy

  • All Guest will be required to sign a consent form. All guests will complete a brief client questionnaire upon check in designed for clients well being. Consent form will consist of medical and personal questions to better suit your needs or if there is any contraindications with a certain service performed.

  • Remember Facial Entity is looking out for your best interest. Please be honest in your client questionnaire. and let your Specialist know any information that could affect your service.

Age Requirement Policy

  • All guests must be 18 years old or older to receive any treatment or services without approval or accompanied of an adult.

  • If under the age of 18 you will need the consent signature of a parent or guardian to perform any treatments and guardian needs to be present during the service.

Confidentiality and Privacy Policy

  • Facial Entity believes that every client has the right to privacy and client confidentiality. All intake forms will remain confidential.